DigitalGenius is an AI-powered eCommerce platform that is built specifically for eCommerce and retail businesses. Here are two of its most useful features:

AI Image Recognition and Text Recognition Technology: With this feature, DigitalGenius uses AI to automate responses to common customer queries and identifies issues proactively to provide faster response times, quicker resolutions, and improved CSAT scores. The platform is designed to handle various customer service processes, including updating courier, CRM and CMS, responding to order-related queries, and canceling orders.

60+ Pre-built Use Cases for eCommerce: DigitalGenius comes with 60+ pre-built use cases for eCommerce, making it easy to get started with the platform. The platform integrates with eCommerce and carrier systems and comes with a built-in dashboard for analytics and reporting. It is customizable to match the brand of the business and is multi-lingual and cross-channel.

In addition to these features, DigitalGenius offers a fully managed implementation with support from product experts. Many renowned companies such as G-STAR RAW®, QUIKSILVER, and SKULLCANDY have used DigitalGenius and reported impressive figures of reduced average resolution time, first reply time, and increased CSAT scores. DigitalGenius is an AI solution that learns and evolves from every interaction within the customer network to provide seamless customer experience and retain customers.